the short version
honestly, refunds are rare here. i can refund within 7 days of buying, and only when the amount you'd get back is more than $20. here's why: every refund costs me the payment fee from the sale, which i never get back, plus a refund fee on top. on a small purchase i'd lose money, and i'm one person who can't handle a lot of special cases.
what i refund
- unused credits, within 7 days, when the amount is more than $20. say you bought $30 of credits and used $5 worth of them. you'd get back the unused $25. credits already used up were real ai calls i paid for, so those stay.
- if something went wrong on my side, like being charged twice or capy not working for you, tell me. i'll try my best to make it right.
what i don't refund
- amounts under $20.
- anything after 7 days.
- credits you still have when you delete your account. deleting removes them, so please use them first.
- the free credits you start with and the ones the getting started guide gives you, since they were never paid for.
if i shut down
if i ever have to shut the hosted version down, for money or any other reason, i'll give you at least 30 days. new purchases stop from day 1, and the refund rules on this page stay the same. use your credits in that time.
if you find yourself stuck with credits you bought and can't use, tell me and i'll try my best to refund them. i can't promise it for every case, since my payment provider may not allow refunds on older purchases.
how to ask
email me at arvindchoudhary.in.connect@gmail.com, or send a message from the about page, and say which purchase it is. i'll answer as soon as i can. the money goes back to the way you paid, and how long it takes to show up depends on your bank or card.
please write me first
if something bothers you, please write to me before asking your bank for a chargeback. a chargeback costs me a big fee on top of the sale, and it's slower for you too. even when a refund isn't possible, i'd like to hear what went wrong.